Responsible Gambling Policy

1. Our Commitment to Player Well-Being

At Ritzo Casino, our primary goal is to provide a sophisticated and entertaining gaming experience. We believe that gaming should always be a fun and exciting form of leisure. However, we recognize that for a small percentage of individuals, gambling can cease to be an enjoyable pastime and may lead to negative consequences.

Our commitment to responsible gambling is a cornerstone of our operational philosophy. We are dedicated to creating a safe, transparent, and supportive environment that empowers our players to stay in control of their gameplay. This policy outlines the tools, resources, and measures we have put in place to promote responsible gaming and provide assistance to those who may need it.

2. Player Protection Tools: You Are in Control

We strongly encourage all our players to utilize our suite of responsible gaming tools. These features are designed to help you manage your time and budget, ensuring your gambling remains within affordable limits. You can access and configure these tools at any time directly within your account settings after you complete your ritzo casino login.

Deposit Limits

You can set a maximum limit on the amount of money you can deposit into your account on a daily, weekly, or monthly basis. Once you reach this limit, you will be unable to make further deposits until the selected time period has reset. This is the most fundamental tool for managing your spending.

Loss Limits

This tool allows you to control the maximum net amount you are willing to lose from your deposits over a set period (daily, weekly, or monthly). Our system will automatically prevent you from placing further wagers once this limit has been reached, helping to protect you from the temptation of chasing losses.

Wager Limits

Set a cap on the total amount of money you can wager (bet) over a specific timeframe. This helps you manage your overall volume of play, regardless of whether you are winning or losing.

Session Limits (Reality Check)

To help you keep track of the time you spend playing, you can set a session time limit. A pop-up notification will appear on your screen when the time is up, providing a clear reminder and giving you the option to log out or continue playing.

Cool-Off Period

If you feel you need to take a short, temporary break from gaming, you can activate a Cool-Off Period. This will suspend your account for a duration ranging from 24 hours up to 6 weeks. During this time, your ritzo casino login will be disabled, and you will be excluded from all marketing communications.

Self-Exclusion

For players who feel they are losing control and need a longer, more definitive break, Self-Exclusion is a critical step. By activating self-exclusion, you are choosing to block access to your account for a minimum of 6 months, up to several years, or even permanently.

During the self-exclusion period:

• Your account will be immediately closed and inaccessible.
• We will take all reasonable measures to prevent you from opening new accounts.
• We will remove you from all marketing lists and cease all promotional communications.
• Any remaining real money balance in your account will be returned to you.

3. Recognizing a Potential Problem

Responsible gambling means being aware of your habits and recognizing when they might be changing. If you are concerned about your gambling, please consider the following questions honestly:

• Do you spend more money or time gambling than you can comfortably afford?
• Have you ever hidden the extent of your gambling from friends or family?
• Are you chasing your losses by gambling more?
• Has gambling negatively impacted your personal relationships, work, or studies?
• Do you gamble as a way to escape from stress, boredom, or other problems?
• Have you ever felt a sense of guilt or regret after gambling?
• Do you find it difficult to stop or control your gambling, even when you want to?

If you answered "yes" to one or more of these questions, it may be a sign that you could benefit from seeking support. We urge you to speak to someone and to make immediate use of our self-exclusion tool.

4. Where to Find Professional Help and Support in Canada

Acknowledging that you may need help is a sign of strength. Several independent, non-profit organizations are dedicated to providing free, confidential, and professional support to anyone affected by problem gambling. We highly recommend contacting them:

5. Protecting Minors

It is strictly illegal for anyone under the age of 19 (the legal age of majority in most of Canada) to open an account or gamble on our platform. We take this responsibility very seriously.

Age Verification

We perform mandatory identity and age verification (KYC) checks on all customers. The ritzo casino login is restricted to fully verified adults. Any accounts found to belong to minors will be immediately closed, and any winnings will be forfeited.

Parental Controls

We advise parents to use filtering software (such as Net Nanny™ or CyberPatrol) to prevent minors from accessing online gambling content. It is also important to maintain the confidentiality of your Ritzo casino login password to prevent unauthorized access by minors in your household.

6. Our Guiding Principle: Entertainment and Control

Our mission is to provide a platform for sophisticated entertainment. We want every session to be a fun, safe, and sustainable hobby. By using the tools we provide and playing mindfully, you can ensure that your experience with us remains a positive one.

7. Contact Us

If you have any questions about our Responsible Gambling Policy, need assistance setting limits on your account, or wish to activate a cool-off or self-exclusion period, please do not hesitate to contact our dedicated support team. They are trained to handle your requests with care, discretion, and without judgment.

Email: player.welfare@ritzo-entertainment.net